Warranty

Warranty

Bailey Standard Factory Warranty

10 Years Water

Our caravans are made with the highest quality Alu-tech construction system, we offer a market leading 10 years water ingress for the body shell warranty on all our touring caravans.

3 Years Standard

Offering a 3 years standard warranty from date of purchase on all Bailey caravans on the body or internal of the van.

Peace of Mind

Peace of mind knowing that all warranty work will be carried out free-of-charge and includes coverage on the body of the van and coverage on the internal van.

Australian Built:

Bailey Australia caravans are covered for the standard 3 year warranty.
Prior to lodging a warranty claim form please refer to the full warranty document in the link below.

  1. Purchased from an authorised Bailey dealer.
  2. Maintaining warranty requires a yearly standard service.
  3. Uses genuine Bailey parts.
  4. The caravan has been returned to the selling dealership for warranty enquiries.

Imported Caravans:

Bailey imported caravans are covered for the standard 3 year warranty.
Prior to lodging a warranty claim form please refer to the full warranty document in the link below.

  1. European caravan has been imported by Bailey Leisure Pty Ltd and sold through an authorised Bailey dealer.
  2. European caravan has been tested by Bailey Leisure Pty Ltd to ensure they meet Australian compliance regulations.
  3. Maintaining warranty requires a yearly standard service.
  4. Uses genuine Bailey parts.
  5. The caravan has been returned to the selling dealership for warranty enquiries.

Warranty Process

  1. For all warranty claims the first point of contact is the dealership that you purchased your Bailey caravan from.
  2. For remote and rural locations where you are not close to the selling dealership, please contact Bailey Australia on (03) 9308 7310.
  3. For any further enquiries, please contact Bailey Australia at warranty@baileyaustralia.com.au

Frequently Asked Questions

Does the Bailey Standard Factory Warranty affect my rights under the Australian Consumer Law?

Bailey caravans standard warranty cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for any major failure and for compensation for any other reasonable foreseeable loss or damage. You can also have the components repaired or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where can I get my van serviced?

Please look at our dealer network to find your nearest Bailey authorised dealer or repairer. If you are located rurally, please contact your nearest Bailey dealer who will be able to locate an alternate authorised service/repair workshop.

Do I need to service my van yearly?

As part of your warranty contract your caravan needs to be serviced regularly (12 month annual service) by an authorised Bailey dealer or repairer. You also need to ensure that you keep a record of all services and repairs that have been done on your caravan.

How do I maintain my warranty?

In order to maintain your warranty you need to contact an authorised dealer within Australia to have repairs made. To maintain your warranty your Bailey caravan requires a yearly service.

 

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